FAQs for PC Application

1. What is Vectone access?
Vectone Access Calling card can be used anywhere in the world and helps you cut
the cost of international calls. All you need to do is download the Vectone Access dialler
on your  PC. Using this dialler and your Vectone calling card pin, you can connect your calls using the internet

and save on paying heavy international call charges.

Vectone Access is a PC Application that lets you use save money on international calls with a Vectone Calling Card. In fact, you can talk to other users who have Vectone Access installed on their phone or PC absolutely free. All you need is a PC and internet connection.

2. How do I get started using Vectone access dialer?
To get started with Vectone Access, you need to download the application to your PC from our download section. Once you have downloaded the file, please open it and follow the installation instructions.
Once the application is installed, you launch it and log in with your Vectone Access PIN number.

3. Is the Vectone access dialer Free?
Yes. Vectone Access charges you nothing. The software is completely free and as calls are routed over the internet rather than the mobile network.

4. Can I add a new Vectone access Calling Card PIN to the Vectone access dialer?
You can change the Vectone Access Calling Card PIN being used in the Vectone Access application by entering a new PIN.
However when you want to change the PIN using the Vectone Access website, you can only link another Vectone Access Calling Card PIN in your Vectone Access application, if the balance in the previous PIN is less than £1.
If the balance in the previous PIN is more than £1, you will have to continue using that PIN (at least until the balance falls to below £1).

5. How can I change my Vectone access Calling Card PIN associated with my Vectone access dialer?
The PIN can be changed on the PC (in the Vectone Access dialler) as well as on the website.
Using mobile, after you have launched the Vectone Access application and logged-in, you can change the PIN in the ´My account´ tab.
When you replace the old PIN with a new one, the balance in the old PIN is not added to the new PIN. However, you may still use that Vectone Access Calling Card PIN for making normal Calling Card calls (using mobile/fixed line phones) up to the remaining balance in the card.

6. Can I view my calls history/details?
Users can see all calls made/ SMS sent that have a cost associated with them on the Vectone Access website. Data will be displayed for one month and will be searchable by date range over a 1 year period.

7. How do I add credit to my account?
You can only add credit to your account by entering the 10 digit PIN number found on the Vectone Access Calling Card. A voice prompt will inform you when you have insufficient credit to make a call. Calls are charged per minute and rounded up to the nearest whole minute.

8. What are the call charges to my destination?
Call charges to A-Z destinations will be the same as mentioned in your Vectone access Calling Card*
(* Provided you connect over Wi-Fi).